Privacy Policy

Look, we get it - nobody actually enjoys reading privacy policies. But at Mystarion Front Fitness, we're not about hiding behind legal jargon. We're committed to being upfront about what we do with your personal information.

This policy explains what data we collect when you train with us, book sessions, or just browse our website. Whether you're crushing PRs in our facility at 1450 West Broadway Avenue or checking us out online, this applies to you.

We operate under Canadian privacy laws (PIPEDA, for those keeping score), and we actually respect your right to know what's happening with your data.

Personal Details

When you sign up or book with us, we'll ask for the basics: name, email, phone number, and address. Pretty standard stuff - we need to know who you are and how to reach you about your sessions.

Health & Fitness Information

Here's where it gets more specific. Since we're dealing with high-performance training, we need to know about your fitness level, any injuries you've dealt with, health conditions that might affect your training, and your goals. We're not being nosy - this info keeps you safe and helps us design programs that actually work for YOU.

Payment Info

When you pay for sessions or programs, we collect billing information. Credit card details are processed through secure payment processors - we don't store your full card numbers on our systems.

Technical Data

Like most websites, we collect some technical stuff: IP address, browser type, device info, and how you interact with our site. Nothing creepy, just helps us make the site work better.

Photos & Videos

Sometimes we take progress photos or film technique videos for your training records. We'll always ask before doing this, and you can say no without it affecting your membership.

We're not selling your data to random companies or spamming you with garbage. Here's what we actually do with your info:

• Deliver Services: Schedule your sessions, create training programs, track your progress, and provide nutrition guidance.
• Communication: Send appointment reminders, program updates, and answer your questions. We might also send occasional updates about new programs or changes to our schedule.
• Safety: Keep records of health concerns and injuries so we can train you safely and effectively.
• Payment Processing: Handle your payments and maintain transaction records.
• Improve Our Services: Figure out what's working and what isn't, so we can get better at what we do.
• Legal Compliance: Meet our legal obligations as a business operating in BC.

Bottom line: we use your data to provide the services you're paying for and to make your experience better. That's it.

We're pretty protective of your information, but there are a few situations where we might share it:

Service Providers

We work with third parties who help us run the business - payment processors, scheduling software, email services, etc. These companies only get access to the info they need to do their job, and they're contractually required to keep it confidential.

Legal Requirements

If we're legally required to disclose information (like a court order or government request), we'll comply. We'll also share info if necessary to protect someone's safety or prevent illegal activity.

Business Transfers

If we ever sell the business or merge with another company, your information would be part of that transfer. Don't worry - the new owners would still have to follow this privacy policy.

With Your Consent

Sometimes we might want to share your success story or use your photo in marketing. We'll always ask permission first, and you can always say no.

We take data security seriously. Here's what we do to protect your information:

• Encrypted connections (SSL/TLS) when you access our website
• Secure servers with regular security updates
• Limited staff access - only people who need your info to do their job can see it
• Regular backups stored securely
• Physical security measures at our facility for paper records

Look, no system is 100% hack-proof, but we're doing everything reasonably possible to keep your data safe. If there's ever a breach that affects your information, we'll let you know right away.

Yeah, we use cookies. Not the chocolate chip kind - these are small files that help our website remember you and work properly.

Essential Cookies

These make the site actually function - like keeping you logged in or remembering what's in your cart. You can't really opt out of these if you want to use the site.

Analytics Cookies

We use these to understand how people use our site - which pages are popular, where people are getting stuck, that kind of thing. Helps us make improvements.

Managing Cookies

Most browsers let you control cookies through their settings. You can block or delete them if you want, but some parts of the site might not work as well.

Under Canadian law, you've got some solid rights when it comes to your personal information:

Access Your Data

Want to know what info we have on you? Just ask. We'll provide a copy of your personal data within 30 days.

Correct Your Data

If something's wrong or outdated, let us know and we'll fix it. Actually, please tell us if your contact info changes - makes life easier for everyone.

Delete Your Data

Want us to delete your information? We can do that, with a few exceptions (like if we need it for legal reasons or to complete services you've already paid for).

Withdraw Consent

If you've given us permission to use your data in specific ways (like marketing), you can change your mind anytime.

File a Complaint

If you think we've mishandled your data, you can file a complaint with the Office of the Privacy Commissioner of Canada. But honestly, try talking to us first - we'll work with you to fix any issues.

We don't keep your data forever. Here's our general approach:

• Active Clients: We keep your data as long as you're training with us, plus a reasonable period after in case you want to come back or need records.
• Inactive Clients: If you stop training with us, we'll keep essential records for 7 years (it's a legal requirement for business records in Canada), then securely delete everything.
• Marketing Data: If you've signed up for our newsletter but aren't a client, we'll keep your email until you unsubscribe.
• Payment Records: Financial records are kept for 7 years for tax and accounting purposes.

If you want us to delete your data sooner, just ask - we'll do it unless we've got a legal reason to keep it.

Our services are designed for adults (18+) and competitive youth athletes training at an elite level. If you're under 18, we need a parent or guardian's consent before collecting any personal information.

For youth athletes, we work directly with parents/guardians regarding all personal and health information. We take extra care with information about minors and limit what we collect to what's necessary for safe, effective training.

We might update this policy from time to time - maybe because laws change, we add new services, or we find better ways to protect your data.

When we make significant changes, we'll let you know via email or a notice on our website. The "Last Updated" date at the top will always reflect the most recent version.

Continuing to use our services after we update the policy means you accept the changes. If you don't agree with the new terms, you can close your account - we'd hate to see you go, but we respect your choice.

Got questions about this privacy policy? Want to access, update, or delete your data? Just reach out - we're here to help.